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Privacy Policy

Last updated: 10/24/2025

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1. Introduction

Scrub Ducts (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you schedule air duct cleaning services, contact us, or receive communications from us, including SMS text messages.

By using our website, scheduling a service, or opting in to receive text messages, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Your name, phone number, email address, and service address.

  • Service Details: Appointment date, time, and type of service.

  • Communication Preferences: Your consent to receive text messages and related communication preferences.

 

3. How We Use Your Information

We use your information to:

  • Schedule, confirm, and remind you about appointments.

  • Send updates or changes related to your booking.

  • Respond to inquiries or requests.

  • Improve our services and customer experience.

We may also send limited service-related messages (e.g., maintenance reminders or follow-ups) that are relevant to your existing customer relationship with us.

 

4. Text Messaging

By providing your mobile phone number, you consent to receive SMS messages related to your appointments, including reminders, confirmations, updates, and rescheduling options.

  • Message frequency varies based on your appointments.

  • Message and data rates may apply.

  • You can opt out at any time by replying STOP to any message.

  • For help, reply HELP or contact us directly using the information below.

We do not use SMS messages for marketing unless you have explicitly opted in to receive promotional messages.

 

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information or mobile number with third parties for marketing purposes.
We may share limited data only with trusted service providers who assist in operating our scheduling system or sending text messages — and only as necessary to perform those services.

 

6. Data Security

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, or misuse.

 

7. Your Rights and Choices

You can:

  • Opt out of text messages at any time by replying STOP.

  • Request access, correction, or deletion of your personal data by contacting us.

 

8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will always be posted at this URL with a revised “Last updated” date.

 

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:
Scrub Ducts
Email: info@scrubducts.com
Phone: (502) 539-3083
Website: https://www.scrubducts.com

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