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Terms and Conditions

Last Updated: October 24, 2025

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Welcome to Scrub Ducts (“we,” “our,” or “us”). By accessing or using our website, booking our services, or communicating with us via phone, email, or text message, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

If you do not agree with these Terms, you should not use our services or website.

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1. Services Provided

Scrub Ducts provides residential and commercial air duct cleaning, dryer vent cleaning, and related HVAC cleaning services.
Service availability, scheduling, and pricing may vary based on location, property size, and equipment accessibility.

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2. Booking and Appointments

  • Appointments may be scheduled online at https://www.scrubducts.com, by phone, or in person.

  • You agree to provide accurate and complete information when booking.

  • Appointment confirmations and reminders may be sent via SMS, email, or phone call.

  • Cancellations or reschedules should be made at least 24 hours in advance to avoid fees.

  • We reserve the right to reschedule or cancel appointments due to weather, safety concerns, or unforeseen circumstances.

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3. SMS/Text Message Communications

By providing your mobile phone number, you consent to receive text messages related to your appointments, including confirmations, reminders, rescheduling, and service updates.

  • Message frequency varies based on appointment activity.

  • Message and data rates may apply.

  • To opt out, reply STOP at any time.

  • For help, reply HELP or contact us at info@scrubducts.com or (502) 539-3083.

  • We do not send promotional messages unless you explicitly opt in.

All SMS communications comply with A2P 10DLC and TCPA regulations.

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4. Payment Terms

  • Payment is due upon completion of service unless otherwise agreed in writing.

  • Accepted payment methods include cash, credit/debit card, or digital invoice.

  • Returned payments or chargebacks may incur additional fees.

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5. Refunds and Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied, please contact us within 3 business days of service completion, and we will work to resolve the issue promptly.
Refunds or re-service will be determined on a case-by-case basis.

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6. Customer Responsibilities

  • Ensure safe and unobstructed access to all vents and service areas.

  • Secure pets and valuables during the service.

  • Notify our technicians of any health, safety, or property concerns before work begins.

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7. Limitation of Liability

While we take great care during cleaning, Scrub Ducts is not responsible for:

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  • Pre-existing damage to ducts, vents, or HVAC systems;

  • Damage resulting from concealed defects or poor prior installation;

  • Loss of data or property caused by events beyond our control.

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To the fullest extent permitted by law, Scrub Ducts’ total liability shall not exceed the amount paid for the specific service rendered.

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8. Website Use

All content on our website, including text, images, and logos, is the property of Scrub Ducts and may not be reproduced without permission.
You agree not to use our website for unlawful purposes or to interfere with its normal operation.

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9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, and protect your information.
By using our services, you agree to our Privacy Policy.

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10. Changes to These Terms

We may update these Terms periodically. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of our services after such changes constitutes acceptance of the new Terms.

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11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:
Scrub Ducts
Email: info@scrubducts.com
Phone: (502) 539-3083
Website: https://www.scrubducts.com

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